ESTIMATED SHIPPING TIMES
COVID-19 NOTICE:
We are still dispatching orders, however there may be a delay. Delivery may also be delayed due to delays within the postal network.
You will receive a dispatch email once your order has been dispatched. We therefore ask our customers to allow some extra time with our couriers for your orders to arrive.
We thank you for your patience and support.
We aim to have all orders out within 2-3 working days. Delivery times vary dependant on service & location. Below are delivery guidelines from day of dispatch.
UK TRACKED 3 – 5 Working days
INTERNATIONAL TRACKED EUROPE 3 – 7 Working days
INTERNATIONAL TRACKED 5 – 10 Working days
WHO PAYS CUSTOMS FEES?
Customs fees are levied by the government of the country that the goods are shipped to. These fees are out of our control. As is industry standard, all custom/import fees are the responsibility of the customer. We recommend checking your country’s customs charges & threshold prior to ordering to avoid disappointment
RETURNING AN ITEM
Please contact us within 14 days of the order delivery to declare a return, any unwanted items must be returned within 14 days of notifying us. Please contact our customer service team for instructions.
Please note:
• Customers are liable for the return shipping costs unless an item is received in error, is damaged or defective. Please contact our customer service team before returning any item(s) to us.
• Please ensure that your returned product is in the same condition as it was when received. Items must be in their original condition, unworn, unwashed & complete with their original labels and tags. Any promotional items included free of charge must also be returned shall the order be returned in full.
- If sending items back from outside of the UK, make sure to declare items as returned goods, clearly state ‘UK RETURNED GOODS’ on any parcel. Any duties on returned goods will remain the responsibility of the customer.
- Please remember to provide the order number, this will be in your email notification.
- Once you have notified us you will have 14 days to return the product to us. All returns must be received by us within 28 days of the delivery date to be eligible for a refund.
- Please allow up to 10 business days for us to process your returned item/s. We always aim to be faster!
- When posting an item to us, please make sure to hold on to your proof of postage (the receipt you get from the Post Office).
- Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for a refund until such time that the above conditions are met. This does not affect your statutory rights and is in compliance of the relevant UK laws.